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You deserve an easy shopping experience in 2019, this is why we have created a
No Worries Warranty
Your Warranty Covers
Rakaia Designs offers a limited Lifetime Warranty on all of its products, for anything outside of normal wear and tear.
This means we have got you covered and you do not have to worry, we are going to trick you out of what you deserve.
The Rakaia Designs Guarantee
Simply put, we’ve got your back. We are certain you’ll enjoy our gear in the great outdoors for years to come. If your product does not perform as promised, we will make it right. Our guarantee is for life.
If during the lifetime of your Rakaia Designs product, it becomes non-functioning or defective, we will make an effort to repair your gear, or if necessary, replace it. We evaluate warranty claims on a case-by-case basis with the ultimate objective of equipping you with safe, functioning gear ready for adventure.
While Rakaia Designs gear is designed for the most foolhardy adventurers, please note that our warranty does not cover:
✔️Normal wear-and-tear, including damage that occurs due to normal wear and aging of goods
✔️Cosmetic wear unrelated to function or safety, such as loose threads and scuffs
✔️Damage caused by misuse, including bleaching caused when hammocks are not packed after use, rips and tears caused by pets or other animals, burns caused by fire embers or cigarettes, and ripping caused by sharp objects
Claiming Your No Worries Warranty
✔️Take a photo of the defective product that you wish to claim warranty on.
✔️Email or message us with
✔️ your photo of the defective product
✔️ your order ID
So, for a super easy and No Worries experience, you can contact us via