I recently ordered 2 of these sleeping pads for a trip I was going on last month. They came in the mail within a week. One of the pads was clearly used, as it had a patch and wouldn't even inflate. I contact customer service and they replied within a few days, expediting a new one and explaining that Amazon handles their shipping needs, which makes sense. Once I got the replacement pad, I was able to use both and they were very comfortable. My wife, who always has trouble sleeping when camping, said she was very comfortable all night. These aren't the lightest pads or the most compact, but I can roll them up long-ways and tie them under my pack. For the price, these are fantastic produces. I definitely recommend.