You deserve an easy shopping experience in 2019 and this is why we have created a No Worries Warranty.
Rakaia Designs (TNH Outdoors) offers a limited Lifetime Warranty on all of its products for anything outside of normal wear and tear.
This means we have got your back, you do not have to worry and we are not going to trick you out of what you deserve.
We are certain that you’ll enjoy our gear in the great outdoors for years to come. If your product does not perform as promised, we will make it right. Our guarantee is for life.
If during the lifetime of your Rakaia Designs (TNH Outdoors) product it becomes non-functioning or defective, we will make an effort to repair your gear, or if necessary, replace it. We evaluate warranty claims on a case-by-case basis with the ultimate objective of equipping you with safe, functioning gear ready for adventure.
While Rakaia Designs (TNH Outdoors) gear is designed for the most foolhardy adventurers, please note that our warranty does not cover:
✔️Normal wear-and-tear, including damage that occurs due to normal wear and aging of goods
✔️Cosmetic wear unrelated to function or safety, such as loose threads and scuffs
✔️Damage caused by misuse, for instance bleaching caused when fabrics (such as hammocks) are not packed after use, rips and tears caused by pets or other animals, burns caused by fire embers or cigarettes, and ripping caused by sharp objects
✔️Take a photo of the product that you wish to claim warranty on
✔️Email or message us with;
✔️ your photo of the product and
✔️ your order ID
So, for a super easy and No Worries experience, you can contact us via firstname.lastname@example.org