Do you really offer a lifetime guarantee?
Yes we do, no questions asked! We stand behind every product we sell with a lifetime guarantee, with a no worries attitude. If you’re not fully satisfied with our products, let us know and we will exchange or refund your purchase. (Excludes Giveaways)
Can I return products?
Absolutely. You can return or exchange any unused or defective gear by mail. We are committed to 100% customer satisfaction. If you do not absolutely love our products, we will exchange your products at no cost to you, or fully refund your purchase. Our primary goal is to build a community of hikers and offer the absolute best products at the best prices, with customer service being our #1 focus.
Please contact firstname.lastname@example.org and we will do our best to help all of your needs.
How do I register my Lifetime Warranty?
If you purchased from our website, you don't have to! For purchases from anywhere else please join the Rakaia Designs Club here.