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Returns And Refund Policy

 

Our goal is to make sure you are completely satisfied with your gear.

For all the Rakaia Designs gear we offer a ‘37 Day Satisfaction Guarantee’ on all gear purchased at www.rakaiadesigns.com. You have 37 calendar days (starting from the day you receive the item) to return the gear. For a refund, we accept Rakaia Designs with the original tags attached in the box and the product(s) must not show any signs of usage. As soon as the package arrives here, we will issue a full refund. Your refund will be credited to the same payment method you used to make the purchase.

We Want To Make It Easy

Hey we understand that purchasing gear to fuel your outdoors lifestyle is not an exact science. This is why we want to give you the opportunity to return it, if you need to do so.


Please note that, because we sell small batched products, we are not obliged by law to refund. However, we want 100% satisfied customers that is why, we do offer the ‘37 Day Satisfaction Guarantee’!

Returns
We recommend shipping your return bracelet via an insured ‘signature required’ delivery method. Please send an email to returns@rakaiadesigns.com regarding your refund, stating your order number.


Ship to:

Zebrapals

1323 Truman St, San Fernando,

California, USA 91340

Additional Information
International Orders, meaning outside of the USA, are responsible for overseas shipping costs, and for all incurred delivery fees, VAT taxes and import surcharges for all exchanges and refunds. (Make sure to contact us before returning gear, we will support you in trying to prevent these fees)

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